---
title: "Tags for SysAid Notifications in Microsoft Teams"
slug: "ai-service-desk-tags-for-sysaid-notifications-ms-teams"
description: "The full list of tags for SysAid Notifications in Microsoft Teams"
tags: ["SysAid Classic", "SysAid Spaces"]
updated: 2026-07-05T06:45:40Z
published: 2026-07-05T06:45:40Z
canonical: "documentation.sysaid.com/ai-service-desk-tags-for-sysaid-notifications-ms-teams"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://documentation.sysaid.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Tags for SysAid Notifications in Microsoft Teams

Below are the full lists of tags for ticket notifications in Microsoft Teams and their meanings in SysAid.

> [!NOTE]
> Please note:
> 
> Tags are case-sensitive.

### Tags for use in AI Service Desk notifications

| Tag ID | Description |
| --- | --- |
| ${sr.getAssignedTo()} | This is the administrator to whom the SR is assigned. Displays the contents of the First Name and Last Name fields |
| ${sr.getTitle()} | This is the title of the service record |
| ${sr.getAsset().getComputerName()} | This is the name of the asset attached to the service record |
| ${sr.getCategory()} | This is the top-level category of the service record |
| ${sr.getSubCategory()} | This is the subcategory of the service record |
| ${sr.getThirdLevelCategory()} | This is the third-level category of the service record |
| ${sr.getCloseTime()} | This is the time the service record was closed |
| ${sr.getCustDate1()} | Displays the contents of custom date field 1 |
| ${sr.getCustDate2()} | Displays the contents of custom date field 2 |
| ${sr.getDescription()} | This is the service record's description |
| ${sr.getId()} | This is the service record number |
| ${sr.getInsertTime()} | Time the service record was submitted |
| ${sr.getNotes()} | Displays the contents of the notes field |
| ${sr.getPriority()} | Shows the priority of the service record |
| ${sr.getUrgency()} | Shows the urgency of the service record |
| ${sr.getStatus()} | Shows the status of the service record |
| ${sr.getSrSubType()} | This is the subtype of the service record |
| ${sr.getResolution()} | Displays the contents of the resolution field |
| ${sr.getSolution()} | Displays the contents of the solution field |
| ${sr.getSubmitUser()} | This is the user who submitted the service record |
| ${sr.getAssignedGroup()} | This is the group the service record has been assigned to |
| ${sr.getUpdateTime()} | This is the time the service record was last modified |
| ${sr.getLocation()} | Shows the contents of the location field |
| ${sr.getRequestUser()} | Shows the request user's username |
| ${sr.getAssignedTo()} | This is the administrator the service record is assigned to |
| ${sr.getResponsibleManager()} | This is the service record's responsible admin |
| ${sr.getCustList1()} | Shows the contents of custom list 1 for this service record |
| ${sr.getCustList2()} | Shows the contents of custom list 2 for this service record |
| ${sr.getCustNotes()} | SR Custom Notes |
| ${sr.getCustInt1()} | SR Custom Int 1 |
| ${sr.getCustInt2()} | SR Custom Int 2 |

### Related content

[Setup AI Service Desk (Microsoft Teams)](/v1/docs/microsoft-teams)

[Use AI Service Desk in SysAid](/v1/docs/use-ai-service-desk)